News and Events
August, 2009
Texas Power Ranks Highly on J.D. Power’s 2009 Customer Satisfaction Study
Texas Power is a top 5 REP
ARLINGTON, TX (August 2009) J.D. Power and Associates recently ranked Texas Power among the overall top five electric retail providers in Texas. The positioning was determined by five individual categories; Overall Satisfaction, Billing, Communications, Cost and Customer Service, with Texas Power scoring no lower than 4 out of a possible 5 on each.
Long has Texas Power proudly made claim to exemplary customer service, and the J.D. Power rankings confirm this, receiving a perfect 5 in this field. Texas Power was one of only three retail electric providers to receive a perfect five in this category.
“We were very pleased to be recognized in the top five of the customer satisfaction study. J.D. Power offers a great amount of credibility and respect in their surveys and findings” says Texas Power’s GM, David Chase. “I am tickled that we were found to be among the best, scoring 5 out of 5 in customer service which truly validates our efforts. Our customers are our business and we strive in every way to serve them and make ours an excellent relationship. We always believe we are doing pretty well in our efforts but this study confirms our beliefs and also offers some valuable input on how we can improve. At the end of the day customers want to know they can trust their company. Being among the best in this survey shows we are trusted.”
About Texas Power
Texas Power is a Texas owned and operated Retail Electric Provider located in the heart of the DFW Metroplex. Texas Power is committed to excellence in service and product, offering both residential and commercial electricity. For more information, visit www.TexasPowerOnline.com or call 1-866-SHINE-ON.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, Web intelligence and customer satisfaction. The company's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on home building and home improvement; car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
Public Relations Contact
Preston Plume
Public Relations Manager
817-548-0808 ext. 147
pplume@texaspoweronline.com